General Conditions of online sale
Chimera Oro di Nappini Piero e C. snc with its principal office located at Arezzo Italy, Via del Fosso, 9, registered to Registro Imprese di Arezzo n. 58006, affiliate of the website www.italyfashion.tv
A binding
contract between “Chimera Oro snc” and the customer is realized through the following Terms and
Conditions of Sale which have the aim to
make the customer conscious of the law terms
before the acceptance. When making a purchase according to the instructions
listed in the section ‘How to Order’ and following,
the customer accepts these Terms and
Conditions of Sale. The customers will be informed about possible modifications
in the Conditions by
notice in our website. If the customer is a consumer it should print and save the
electronic copy of these general conditions of sale or possible modifications. The Consumer must
be intended as a person who operates for anything dealing neither with his own
entrepreneurial nor professional activity.
Purchase In
order to purchase the products listed on the website www.italyfashion.tv , the customer will follow the instructions
listed in the section “How to Order”. The products are described on their
respective informative files. The technical information (styles, sizes, fabric,
wearability, washing, accessories etc.) are based exclusively on the official
data published by producers, moreover the
dimensions, sizes and the other characteristics are subjected to the normal
commercial tolerance. The products visualized on the web site could be slightly different to the
original in colour, dimensions, accessories that are represented on the image.
All the information which support the purchase ( Glossary, How to Order...)
are to be considered as simple informative material, and they can not be
referred to the real characteristics of a single product.
The real availability of the
products included in the catalogue is subjected to differences that are
not dependent on “Chimera Oro snc”, so the
Customer, once the order has been transmitted, accepts to purchase only the
products that are really available, even if the quantity will be inferior than
the one ordered.
Within two working days from the
receipt of the order Chimera Oro snc will send to the customer a communication by
e-mail with the order’s information, in order to confirm the receipt of the
order and it will be indicated the real availability of the ordered products
and the total price, included the shipment charges, IVA and the name of the shipping agent.
That e-mail will be send to the address given by the customer, who will check
the correctness of the data inserted.
The contract of sale will be
considered concluded as Chimera Oro snc gives confirmation of order
acceptance by e-mail; from the receipt
of that e-mail it will takes effect the fulfilment of contract obligations for both parties. Chimera Oro declines any responsibility for eventual damages, direct or in direct,
caused by the non-acceptance of an order, even if partial.
Chimera Oro snc will issue the
invoice and relative transport document attaching it to the shipped parcel.
Payment
When
purchasing the customer can choose among the two following ways of payment: Credit
Card (VISA and MasterCard) or Anticipated bank transfer.
1) Credit card If
the customer decides to pay by credit card (it could be requested a copy of
customer’s identity card) the total amount of the order will be charged to the
customer only once Chimera Oro snc sends
e-mail of order confirmation and
acceptance. In the case of order cancellations included in the general
conditions of sale, Chimera Oro snc will request to credit again the total amount
to the customer’s account. Once the cancellation of the transaction has been
made, Chimera Oro snc could not be considered responsible for any damage caused
by eventual banking
system delay. The information about the credit card of the
customer will be transmitted only through protected connection directly to the bank
and Chimera Oro snc will not be responsible of fraudulent use of credit cards by
third parties.
2) Anticipated Bank Transfer to or Pay post ( ABI ; CAB C/C n. to Chimera Oro
snc with bank charges
at customer charge). In case of Anticipated bank
Transfer the customer will send to Chimera Oro a copy
of the payment
by fax or e-mail within
two working days from the order acceptance. Lapsed that period the order will be
automatically cancelled. The
description of payment shall quote the order number, date, CRO code, customer
code and its first
name and surname.
Consumer’s escape
clause. According to the art. 5 del Decreto Legge
n. 185 del 22.05.1999 the customer - consumer (customer -
person- who operates for anything dealing neither with his own entrepreneurial
nor professional activity) has the right to rescind the contract of purchase,
for any reasons, within 10 working days from the receipt of the goods, in
accordance with the following conditions.
In order to
rescind the contract the customer shall send to Chimera Oro snc a written notice
within 10 working days from the receipt of the goods. That communication shall
be sent by recorded letter with advice of delivery to Chimera Oro snc – Divisione E.commerce,
Via Madame Curie n. 7 – 52100 AREZZO.
The communication could
also be sent by telegram or fax
within 10 working days from the receipt of the goods, provided that the
communication is confirmed by recorded letter with advice of delivery within
the following 48 hours. Should the delivery of the goods already be occurred, the customer
shall return the goods to Chimera Oro snc, by express Courier, within 10 working days from the receipt of the
goods. The consumer who rescinds the contract shall only pay the
delivery’s charges for the return of the goods to the sender. The purchased
goods shall be returned in the original packaging, included documentation and
eventual accessories. As Chimera Oro snc is aware of the withdrawal it will notice
by e-mail to the
customer the number of RMA (cod of
authorisation for the return) that shall be attached external to the returned
parcel. The packaging shall not be neither damaged or with writing. We suggest to introduce the
original parcel into a second box and to ensure it for the delivery, because
eventual damages or theft are at customer’s charge. The right to rescind will not be accepted in
case the goods or the packaging are damaged or detective. In such event the
goods will be returned to the sender with the debit of delivery’s charge. If
the right of withdrawal is in accordance with the Decreto Legge n. 185 del 22.05.1999 and with the
present general conditions, Chimera Oro snc will refund for free the amount
already paid by the consumer within 30 days from the date of the withdrawal, by
transfer of the amount credited on the Credit Card or by Bank Transfer if the
customer provides the bank account.
The right
to rescind the contract is not valid for the following contracts:
·
supply of services whose execution
started, with the agreement of the consumer, before the expiration of the 10
days for the right of withdrawal;
·
supply of goods or services whose
price is related to the fluctuation of
the rate of interest in the financial market that the supplier is not able to control;
·
supply of personalized goods or
that for their nature can not be returned or that can get damage rapidly;
Guaranties
In order to benefit from the guaranty, the Customer
shall keep the invoice of purchase. The guaranty could not be recognized in
case of erasure, cancellation or elimination of the labels on the product. Chimera Oro snc could proceed
at its discretion to the repair, return of the total amount paid or to the
substitution with a similar product. Chimera Oro snc has the right to request to
the customer the charges paid for the checking and delivery of the goods in
case the fault claimed could not be covered by guaranty. No damage can be asked
to Chimera Oro snc because of delay of repair or substitution.
Should the product be covered by guaranty, the goods
shall be returned in the original packaging included the documentation and
eventual accessories. Chimera Oro snc will notice by e-mail to the customer the number of RMA (cod of authorisation for
the return) that shall be attached external to the returned parcel. The
packaging shall not be neither damaged or with writing. We suggest to introduce the
original parcel into a second box and to ensure it for the delivery, because
eventual damages or theft are at customer’s charge.
Complaints
Eventual complaints shall be signalized by filling in the form you can
find in the section “Assistance”, to Chimera Oro snc –Divisione E. commerce, Via del Fosso n. 9 –
52100 AREZZO indicating
the invoice number and the kind of problem.
Jurisdiction
The purchase contract is under the Italian law. The
eventual controversies are under the territorial jurisdiction of Arezzo court.
